Store Policy
Customer Care
Customer Care
At Withershins Menagerie, we believe every customer is part of our little circle of magic. Whether you’re shopping for crystals, curiosities, handmade goods, or spiritual tools, we’re here to make sure your experience is smooth, safe, and enjoyable.
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Need Assistance?
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You can reach us anytime with questions about products, orders, or recommendations.
940-432-1252
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Order Support
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Questions about your order? We respond within 24–48 hours.
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If something arrives damaged or incorrect, contact us right away so we can make it right.
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We offer guidance on product care, cleansing, and safe usage for metaphysical items.
Quality & Safety
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We hand-select and create many of our items with intention and care.
All bones and oddities are sourced ethically.
All herbs, oils, and spiritual tools are handled with safety in mind.
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Your Experience Matters
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We want every item you take home to feel special, meaningful, and empowering.
If you need help choosing the right piece, understanding how to use an item, or have concerns about your order, we’re here for you.
Privacy & Safety
Your privacy and safety matter to us. We are committed to protecting your personal information, keeping your data secure, and ensuring a safe shopping experience both online and in-store.
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Information We Collect
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We only collect the information necessary to process your order and provide customer support, such as:
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Your name
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Shipping address
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Email address
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Payment details (securely processed through Wix or our payment provider)
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Optional information you provide (such as notes on custom orders)
We never sell, trade, or share your information with third parties for marketing purposes.
How We Use Your Information
We use customer information to:
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Process and ship orders
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Contact you regarding your purchase
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Provide customer support
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Improve our products and services
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Send updates or promotions only if you opt in
Payment Security
All payments are processed through trusted, secure systems such as:
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CashApp
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Square
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PayPal
We do not store your full credit card information at any time.
All transactions are encrypted and protected to industry standards.
Data Storage & Protection
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Your data is stored securely through Wix’s protected servers.
We use standard security practices to prevent unauthorized access, loss, or misuse of your information.
If you ever wish to update or delete your customer information, email us at amyandmadison@gmail.com.
Cookies & Tracking
Our website may use cookies to:
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Improve performance
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Analyze traffic
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Save your cart preferences
You may disable cookies through your browser settings at any time.
Safety of Products
We take care to ensure that all items—especially metaphysical tools, herbs, oils, and oddities—are handled responsibly.
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Disclaimer:
Metaphysical items, herbs, and spiritual tools are sold for curio and entertainment purposes only.
They are not a substitute for medical, legal, or professional advice.
Use all products safely and responsibly.
Children’s Safety
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Our website is not directed toward children under 13.
We do not knowingly collect personal information from minors.
Your Consent
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By using our site, you agree to the terms of this Privacy & Safety Policy.
Contact Us
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If you have questions about your privacy or need assistance, contact us at:
940-432-1252
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We’re always happy to help.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- CashApp
- Offline Payments